AI in retail, GDPR-compliant and operational.
AI consulting for retailers and distributors. Catalogue enrichment, omni-channel customer service, review analysis, price monitoring. GDPR-compliant customer and supplier data processing, EU residency by default.
Colombani.ai supports retailers and distributors in AI integration on retail use cases: product catalogue, personalization, customer service, price monitoring. Multi-cloud architecture with EU residency for customer data (GDPR), AI Act documentation for generative uses, PSD2 framework if payment integration.
Use cases
Automated product sheet enrichment
Description generation, attribute extraction from supplier sheets, multilingual translation. Consistent tone and respect for your editorial style.
Omni-channel customer service assistant
Response assistance for support teams (email, chat, social). AI proposes a first version, the agent adapts and validates. Transparent escalation on complex cases.
Customer review and return analysis
Automated categorization of product returns, trend detection, weak signal alerts on quality. Usable for product support or merchandising steering.
Ethics and regulatory framework
GDPR — customer data and personalization
Any personalization based on customer data falls under GDPR. Legal basis to document (consent, legitimate interest), right to object, EU residency. Colombani.ai adapts the architecture to be defensible in case of CNIL inspection.
AI Act — generative uses and transparency
Product content or customer reply generation must be flagged to the user (art. 50). Colombani.ai formalizes this compliance in your flows.
What we don't do
- Automated customer credit scoring: framed by GDPR art. 22, other expertise.
- Real-time price manipulation without oversight: legal and ethical risk.
- Automated refusal to sell: a decision that must remain human.
How we work with you
Frequently asked questions
Can we personalize without profiling? +
Yes, with session-based approaches rather than historical customer profiling (contextual, non-profiled). Useful to avoid consent-based legal basis when not obtained. Colombani.ai helps you choose the suited approach.
How do you ensure EU data residency? +
LLM and infrastructure choice at scoping: Anthropic via EU Bedrock, Mistral via dedicated EU instances, or local models hosted on OVH / Scaleway. No customer data transits outside EU. Documented for your DPO.
Discuss your project
First call is free. Straight answer on what is feasible and what is not within your ethics framework.